VeeYoo
United States - USD
United States - USD

Change Currency:

Other Country Sites:

  • United States
  • Wholesale
0
You have no item in your shopping cart.
15% Off Order Over $89 !
Buy with wholesale prices!
All CategoriesMenu
Account

Tabletop

Tablecloths

Napkins & Rings

Window Treatments

Curtains

Pets

Elevated Cots

BABY CARE

High Chair

BEDDING

Quilt, Coverlets Sets

Comforters Sets

Duvet Covers

Sheet Sets

Blankets & Throws

BATH

Bathrobes

Bath Mats

  • Sign In
  • Create an Account
Close
  • Home
  • FAQ
Back
Sort By:
FAQ Menu
  • Shopping
  • Shipping
  • Return & Exchange
  • Payment & Refund

Shopping

How fast are orders processed?

All in-stock orders are processed within 1-2 business days. Customized orders are processed within 10-15 business days. Final processing time is displayed on products’ detail page.

Can I update/cancel my order or change my address?

If updation or cancellation is needed, please contact our Customer Care Team for help: cs@veeyoo.com. Before shipment, shipping address can be modified at any time. This is also handled by our Customer Service.

Do you offer gift receipt?

Yes, VEEYOO offers gift receipt. Please tell us your detailed request when you place the order.

Do you offer gift cards?

Yes, E-Gift Cards are available on VEEYOO. Please go to our Gift Card page for details.

Where can I find my gift card or know how much I have?

Please follow the steps below to get your gift card information:

1), Login on VEEYOO first;

2), Go to My Account >> Gift Card dashboard;

3), Enter your gift card code, you will find the detailed gift card information.

Are the product on your site true to color?

We tried our best to make the color different as minimum as we can, please don’t worry about it. But the real color may differ from the screen computer, this is uncontrollable, please kindly note that.

Shipping

What are your shipping methods and how long do they take?

VEEYOO offers two kinds of shipping methods:

1)  Priority shipping, it will take about 1-3 business days for delivery

2)  Express shipping, it will take about 3-5 business days for delivery

3)  Standard shipping, it will take about 5-7 business days for delivery

Do you ship internationally?

Yes, we ship to worldwide.

Where can I find my tracking?

Please track your parcel on the following sites:

Air Post: https://tools.usps.com/go/TrackConfirmAction_input

EMS: http://www.ems.com.cn/english.html

DHL: http://www.dhl.com/en.html

TNT: http://www.tnt.com/portal/location/en.html

FedEx: http://www.fedex.com

UPS: http://www.ups.com

DHL: http://www.dhl.com/en.html

Where is my parcel?

Please check the shipping status first on the sites which we list below the last question. If there is anything abnormal, please contact our Customer Care Team for help: cs@veeyoo.com. We will resend the item after we recheck the address with you, or offer you full refund if you prefer for it, when we ensure your parcel is lost.

Return & Exchange

What is your return or exchange policy?

Please go to our Return Policy page for details.

How can I return or exchange an item?

Please follow the steps below to proceed your return:

1)  Login on VEEYOO first;

2)  Go to My Account >> My Order dashboard;

3)  Find the order you want to return, click “Return” button, you will be redirected to a page which need your detailed return information. Please offer all the information, then submit;

4)  After your submission, a new return record will be generated on “My Account >> My Returns” dashboard. If your return request meets our return policy, we will let your know and proceed the return process within 48 hours. Always check the update on “My Return” dashboard please, all multidate information will be shown here.

What if my items are damaged, defective, or incorrect?

If the items you received are damaged, defective or incorrect, please contact our Customer Care Team: cs@veeyoo.com at the earliest time. And please offer us the picture proofs for us to solve the problem in the shortest possible time.

What if I got a gift which comes with the product I bought when I want to return the item? Do I need to return the gift?

Please treat the gift as a normal good on sale, and return it with the product you bought based on our return policy.

Payment & Refund

Why is my order not going through on Credit Card?

Payment failure via credit card may be caused by:

1) Information you offer is not complete.

2) Your IP location differs from your billing address. 

3) The funds is not sufficient for you to pay.

In these cases, we will send you a new invoice within 24 hours for you to pay again. Or you could contact our Customer Service at cs@topwedding.com for further help.

What forms of payment do you take and what currency are your prices in?

VEEYOO offers paypal and credit card for payment. The transaction currency is based on site currency. For example, if your place and order on our US site, the transaction currency is US dollars. If you purchase something on our UK site, the transaction currency will be British pounds.

When can I expect my refund?

After we get your returned parcel and confirmed it is in original condition

 

Payment MethodTime for Refund
PayPal Instant (within 8 hours in working time)
Credit Card 15-25 business day
Get the Veeyoo newsletter

FOLLOW US

  • About VEEYOO
  • Contact Us
  • Returns
  • More+
  • Shipping Policy
  • Gift Card
  • Custom Services
  • Track Your Order
  • Help & FAQ
  • Wholesale Program
  • Affiliate
  • Currency:
© 2014-2020 VEEYOO.Inc. All Rights Reserved.
Terms of Use | Privacy Policy | Sitemap
Disclosure: Some of the links on this site are Amazon Services LLC Associates Program affiliate links.

Sign In

  • Forgot Your Password?
Create an Account

Forgot Your Password?

New User? Sign Up

Already have an account? Login!

Please Enter your twitter email

Already have an account? Login!
OR
loading please wait
loading please wait
loading please wait
loading please wait
Sign in with
  • Facebook
  • Google+

Congratulations, you have completed Facebook authorization.

To finish the login process, please provide email address.

  • Cancel
loading please wait